Frequently Asked Questions :
Q. Where does Shaw Bros. ship to?
A. We ship across Canada and to the United States
(all lower 48 states)
Q. Where does Shaw Bros. ship from?
A. About three quarters of products are shipped from Ontario Canada and the remaining are shipped from the United States.
Q. Do I have to pay tax on my purchase if I live in the U.S.?
A. Shaw Bros. does not charge any tax on U.S. shipments however it is the responsibility of the buyer to declare and pay any state taxes. A business number or Social Security number is required by U.S. Customs for items that cross the border.
Q. Do I have to deal with customs?
A. No, Shaw Bros. handles all customs documents at no charge.
Q. I am a Canadian outside of Ontario. What tax am I charged on purchases?
A. The tax rate of the receiving province is the amount charged on items.
Q. How long will it take to receive my purchase?
A. In stock items will ship next day and generally are received within 3 - 5 business days. Custom orders are generally 2-3 weeks to receive them.
Q. Can I make purchases in Canadian and U.S. dollars?
A. Yes you can. As well Shaw Bros. accepts Visa and Mastercard in both currencies.